Refund Policy – Easy,
Transparent Refunds for Your Booking

At The Bali Hotel, we strive to provide clear and transparent refund and cancellation policies to ensure a smooth booking experience for all our guests. Please review the policy carefully before making a reservation.

1. Full Refund

Cancellations made up to 48 hours before the scheduled check-in date qualify for a full refund, minus any applicable processing fees.

2. Partial Refund

Cancellations made within 24 to 48 hours prior to check-in will incur a 50% charge of the total booking amount.

3. No Refund

Cancellations within 24 hours of check-in or no-shows are non-refundable.

4. Early Departures

Guests who depart earlier than their scheduled stay will not be refunded for the remaining nights.

5. Special Promotions

Bookings made under special promotional or discounted rates are non-refundable unless explicitly stated in the promotion terms.

6. Changes to Reservation Dates

Requests to change reservation dates are subject to availability and may incur additional charges or adjustments to the rate.

7. Non-Refundable Rates

Certain rates or packages may be non-refundable regardless of the cancellation timing. These conditions will be clearly indicated during booking.

8. Group Bookings

Refund and cancellation policies for group bookings may vary. Please refer to your group contract or contact our reservations team for specific details.

9. Force Majeure

In case of unforeseen events, such as natural disasters, government restrictions, or other emergencies, The Bali Hotel reserves the right to offer alternative solutions in place of refunds, in accordance with policy adjustments.

10. Processing Time

Refunds may take 7-10 business days to process, depending on the payment method and financial institution.